Yes, the Pavilion has car parking at the front of the venue with limited spaces. On street parking is accessible in the vicinity of the venue. Nearest Car Parks are located within a short walking distance from the venue.

The Pavilion accepts cash & card payments at the Box Office & Bar

The Main Hall is a versatile space and can offer either option, with a 300 fixed seated balcony. Please check the details on each event as to whether the event is seated or standing. All tickets to 'seated' shows are unreserved seating.

We have limited tickets available for Personal Assistants. These tickets are at no cost for Deaf or disabled customers who require the support of a PA to attend our venue. Please book in advance by contacting our venue directly - 01597 258118 Please note we may ask for evidence to support your request for a PA ticket. Please note as we also work with 3rd party promoters this policy may not apply to all events.

Unfortunately we cannot offer refunds on tickets purchased, if you have a ticket for an event you can no longer attend please get in touch with us and if the event sells out we may be able to sell it on for you or swap it for a different event. Please note this is on a case by case basis and we cannot guarantee this. If any event is cancelled by us (the venue) or by a third party (external promoter/agent) - a full refund will be provided (excluding any *service fees)

Don’t worry, we keep a record of everyone who has purchased tickets so you can still show up to the event and we will know that you have a ticket.

Check your junk email folder, if it’s not there then don’t worry we’ll have a list of everyone who has purchased tickets online and we’ll let you in.

Professional camera / recording equipment is not allowed in the venue without prior authorisation from Grand Pavilion Events CIC. The venue has an in-house photographer who will be roaming around the the venue during performances, taking photos to highlight the evening. These photographs can be found on our Facebook page and newsletter. We welcome the use of mobile phones to take photos. Don't forget to tag us #pavilionmw on Facebook or #pavilionmw1 on Instagram. Some Arttists/Shows will restrict the use of photography during their show. We will notify attendees in advance or on entry if that be the case.

Probably, we will always try our best to keep the decibel levels to a safe and comfortable level but some events may be louder than others depending on a number of factors. Disposable ear plugs are available to purchase from the bar if required and we recommend to take breaks away from loud noise levels in our bar area.

The majority of our shows will contain strobe lighting and smoke effects. If you have any concerns please speak to a member of the technical staff before the show starts.

No, we don't have a designated cloakroom. We do have a clothes rail customers can use if they so wish. Please note all items are left at your own risk and we cannot be held responsible for the loss of any items left.